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🐾 2% of each order donated to animal welfare organizations
🚚 Free shipping Switzerland & Europe
💚 14-day satisfaction guarantee
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Which countries do you deliver to?
We deliver in Switzerland, Europe, and some international French-speaking countries.
If your country does not appear during checkout, please feel free to contact us at: sav@pets-secrets.ch.
We will do our best to find a suitable solution for you.
What are the delivery times?
Shipping from our premises is generally done within 24 business hours after your order is confirmed.
Delivery then typically takes 7 to 10 business days, depending on the destination.
You will receive a tracking number upon shipment to monitor your package in real time.
How do I track my order?
Upon shipment, you will receive an email containing a tracking link that allows you to track the delivery of your package in real-time.
What if I haven't received my package?
If your package appears stuck or if the deadline has passed, please contact us at sav@pets-secrets.ch.
We will carry out the necessary checks and assist you until resolution.
Is it possible to cancel my order?
Unfortunately, once an order has been confirmed and is being processed, it is no longer possible to cancel or modify it.
Our orders are prepared and shipped quickly to ensure optimal delivery times.
If you made a mistake when placing your order, please contact us immediately at sav@pets-secrets.ch with your order number.
If the order has not yet been processed, we will do our best to help you.
Can I return a product?
Notre objectif est que chaque client soit pleinement satisfait de son achat.
Vous disposez d’un délai de 30 jours après réception pour nous contacter si le produit ne correspond pas à vos attentes ou si la taille choisie ne convient pas.
Prenez contact avec notre service client et nous vous accompagnerons afin de trouver la solution la plus adaptée.
Do I have to pay for return shipping?
Return shipping fees are the responsibility of the customer unless there is an error on our part or the product is defective.
What should I do if the product is faulty?
Contact us within 48 hours of receipt with supporting photos.
We will find a quick and suitable solution to replace it free of charge.
How to choose the right size for my dog or cat?
Each product page contains a detailed size guide.
We recommend accurately measuring your pet according to the recommendations (chest circumference, neck circumference, etc.) before ordering.
If in doubt, we recommend choosing the larger size.
You can also email us at sav@pets-secrets.ch for personalized advice.
Are your products suitable for dogs and cats?
Yes, each accessory is carefully selected, taking into account the morphology, comfort, and well-being of dogs and cats.
We prioritize truly useful, safe, and durable products, designed to improve their daily lives.
What payment methods do you accept?
We accept:
Is my payment secure?
Yes.
All transactions are protected by secure SSL encryption.
Payments are processed via Shopify, a platform recognized for its reliable and secure transactions.
We do not store any banking data.
Can I order without creating an account?
Yes. It is possible to order as a guest.
Creating an account simply allows you to track your orders more easily.
Where do your products come from?
We carefully select our suppliers based on criteria of quality, durability, and real usefulness.
Our goal is not to offer gadgets, but accessories truly designed to improve the daily lives of animals.
Are the materials safe for my pet?
Yes. We prioritize non-toxic, durable, breathable materials that are adapted to the morphology of dogs and cats.
Technical specifications are detailed on each product page.
Are the products tested?
Yes.
Each product is selected after a rigorous analysis of its design, materials, and actual usefulness.
We prioritize proven, reliable items designed for the well-being of dogs and cats.
Our goal is not to offer gadgets, but sustainable and useful solutions.
Do you offer a warranty?
If a defect is found upon receipt, we will find a suitable solution.
Your satisfaction and the well-being of your pet are our top priorities.
Who is behind the brand?
Pets Secrets is an online store based in Switzerland, dedicated to selecting durable and truly useful accessories for dogs and cats.
The brand was created by Céline Bissat, an animal photographer and animal naturopath, driven by the desire to offer quality accessories, carefully selected and tested in real conditions with her own animals.
Her objective: to enable the greatest number of dogs, cats, and their owners to benefit from reliable, safe, and suitable products.
You can find more information on our About us page.
What is your mission?
The world of pet accessories is vast, and it's not always easy to distinguish the essential from the superfluous.
At Pets Secrets, our mission is to carefully select products that are truly useful, reliable, and adapted to the needs of dogs and cats.
We prioritize accessories that provide:
For both the animal and its human.
To which charities are donations given?
We donate 2% of the amount of each order to animal welfare organizations, mainly in Switzerland and France.
We prioritize serious, concrete, and ideally human-sized organizations: shelters, local SPCAs, dog and cat associations, or specialized centers for wild animals like Erminea.
The supported organizations will be communicated as donations are made, in the interest of transparency.
How to contact us?
You can write to us at sav@pets-secrets.ch.
Our team will respond to you from Monday to Saturday.
How do I leave a review for a product?
Comments help other users know your opinion and help them choose. You can write to us at sav@pets-secrets.ch with your comment, the number of stars awarded (out of 5), and a photo if possible.
Our team will be happy to add your review to the product pages.
We will transcribe your comments faithfully, while allowing ourselves to correct any spelling errors.
